REFUND AND CANCELLATION POLICY
Tridisc cancellation Policy is implied only where the product has defect or damage. We do not accept returns in case of a wrong selection made by the customer.
Cancellations will be considered only if the request is made within 24 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
There is no cancellation of orders placed under the Same Day Delivery category. No return will be entertained for those products that the Tridisc marketing team has obtained on special occasions like Diwali, Valentine’s Day, New Year, etc. These are limited-occasion offers and therefore cancellations are not possible.
Tridisc system & services do not accept cancellation requests for pre-order items. However, a refund/replacement can be made if the customer establishes that the condition of the product delivered is not good.
Ordinarily, goods once sold cannot be returned unless there is a Manufacturing defect or discrepancy in the product delivered from that which is ordered.
For Example: if there is a mismatch of specification between the ordered product (images may vary) and that which is delivered, the product is not equal to that which is ordered and that which is delivered or the product is found to be faulty and approved by the brand’s service center.
Any request for a return has to be made at the earliest preferably within 24 hours of the date of delivery and the reason for such returns has to be specified. The quicker the request, the better the chances of minimizing any dispute.
Any Return must be in its original and proper packaging with the company seal, for a refund.
We will not accept any type of Physical damage/Mishandling of Products / seal broken / Tampering with warranty Stickers or wrong product from customers for cancellation or return/refund of products. Our Responsibility ceases the moment goods leave our warehouse. All Products sold by us require a technically qualified PC Hardware engineer for Installation.
Any refund in case of return shall be governed by our refund policy.